Ansök senast: 2020-11-15

2020-165 - Customer Service Coordinator, MP Central Service

Publicerad 2020-09-16

Position description :
 This position works for Managed Packaging team. Under the leadership of Central Customer Service Manager, this position will manages order-to-delivery process and handles complex order issues, complaints/claims and Customer service process standardization and optimization. 

 College graduate or above, min. 3 years’ working experience with at least 2 year managing order to delivery process in packaging/printing industry Proven ability to multi task and prioritize responsibilities.  Must possess the ability to manage workload in a fast paced environment with competing demands and shifting priorities without compromising quality of work product. Good knowledge of international business and order management Good communication skills and proven ability to analyze problems independently develop solutions and present solutions and rationale for final approval. Good training and presentation skills including transfer knowledge, sharing experiences, explaining, demonstrating...etc about internal process and knowledge. Proven ability on coordination with different teams on specific project tasks. Good command of written English. Functional spoken English. Able to adapt well in English environment in multi-national company. Mandarin is native language. Fluent mandarin both in written and spoken. Microsoft Office (Word, Excel, PowerPoint, etc.) Good with Excel formulas Experience in ERP system or other order management system 

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