Consultant/ Solution Expert

ABOUT AXIELL

Axiell is a global company at the cross section between the IT and the Culture sector. As a product and services company whose customers are museums, archives, libraries and schools in 60 countries, we offer innovative and technically advanced software and cloud solutions for collections management, digital asset management and engagement, and public discovery. We are one of the largest companies in the sectors we operate.    

We are headquartered in Sweden, and we have 400 employees and offices in 15 countries.  

WORK DESCRIPTION 

Want to join a team of driven and innovative people who are passionate about technology and the culture sector? Then we have the perfect opportunity for you.

We are looking for an eager and enthusiastic Consultant/Solution Expert located at our office in Maarssen, Netherlands.

As a Consultant/Solution Expert, you will play a pivotal role in analyzing customer business requirements and translating them into innovative solutions. You'll primarily focus on projects involving our V-smart, V-insight, V-eyeQ, and Iguana products, working both independently and collaboratively to ensure the successful implementation of software solutions. Your responsibilities will encompass the entire project lifecycle, from understanding customer needs to providing ongoing support.

You will report directly to Operations team lead – Axiell PL&E (Benelux)

ABOUT THE ROLE

• Analyzing Requirements: Work closely with clients to understand their needs and expectations, defining project objectives to meet their unique challenges.

• Project Management: Perform tasks independently. Regularly report on project progress, identifying potential risks and opportunities.

• Technical Expertise: Translate user requirements into technical specifications, prepare recommendations, and propose solutions. Provide specialized knowledge to assist customers post-production.

• Training and Documentation: Develop and deliver training programs for our solutions. Create training and support materials, participate in solution documentation.

• Customer Engagement: Act as a bridge between customers and product development, providing valuable feedback to the product manager. Participate in sales-related activities upon request.

• Continuous Learning: Stay informed about developments in the library profession, standards, and norms, contributing to the company's commitment to innovation.

ABOUT YOU 

You are a highly driven, organized, and social person. You are skilled in modern digital communication and a curios mind. You have a confident, positive attitude and excellent problem-solving, organized and service-minded personality.

• Strong customer service, support, training, project management and quality control skills.

• Ability to analyze a problem situation in a complex environment

• Ability to multitask, juggling technical, management and communication tasks

• Good written and oral communication skills in Dutch and English

• Ability to communicate with internal and external stakeholders

• Understanding of/experience with library work

Good to have:

• Good knowledge for V-smart and Iguana, able to support other systems

WE OFFER YOU

Besides a pleasant working environment in Maarssen, Utrecht you will get fantastic colleagues around the globe. We offer you a place to grow, an open informal culture, market-based salary that matches your knowledge and experience. Laptop and other crucial equipment and the option for you to work partially from home.

SOUNDS GREAT! HOW DO I APPLY? 

To apply, please send us your up-to-date resume and covering letter explaining why you are interested in the position and how you are uniquely qualified for the role. 
We look forward to receiving your application as soon as possible since we are interviewing on a regular basis. 

Don’t meet every single requirement? At Axiell, we are dedicated to building a diverse and inclusive workplace and are committed to the principles of employment equity. If you’re excited about this role but your experience doesn’t align perfectly with every qualification, we encourage you to apply anyways and tell us why you are the perfect candidate we’re looking for! 

Need support during your application? 
Rebecca Sommerfeldt (HRBP) 
Rebecca.sommerfeldt@axiell.com

Need further information about the job? 
Alexandra Nivet (Operation manager France & Benelux)

Alexandra.nivet@axiell.com