Kompetens
Technical Skills:
• Identity & Access Management (IAM): Active Directory | Azure AD | OKTA | CyberArk
• Cloud & Server Management: AWS | VMware | Windows Server
• Networking & Security: VPN | DNS/DHCP | TCP/IP
• Scripting: PowerShell (basic knowledge)
• Print Management: Queue-based printing | Secure printing
• Collaboration & Productivity Tools: Exchange/O365 | ServiceNow
Functional Skills:
• Service Management: ITIL | ITSM | Incident Management | Problem Management | Request Management | Service Desk Operations
• Solutioning & Design: RFI (Request for Information) | RFP (Request for Proposal) | Solution Design and Implementation
• Operational Management: SLA (Service Level Agreement) Management | Vendor Management | Asset Management | Shift-left Strategy
• Process Improvement: First Contact Resolution (FCR) Improvement | Onboarding | Knowledge Transfer
• Compliance & Governance: Compliance (SOX/GDPR) | Change Management | Transitions and Transformations
• Team & Customer Management: Team Management | Customer Service
Om
• Experienced IT professional with 8+ years in IT service delivery/management, specializing in Service Desk and IAM operations, and Print Management (queue-based printing/secure printing) to ensure efficient IT support and seamless transitions
• Proficient in technical skills such as Active Directory, Azure AD, ServiceNow, PowerShell (basic knowledge), Exchange/O365, AWS, VMware, DNS/DHCP, VPN, ITIL, ITSM, Print Management, and Incident Management
• Skilled in leading and mentoring teams, optimizing processes, and managing vendor relationships to deliver high-quality services consistently
• Effective communicator with strong problem-solving abilities, adept at improving SLAs, customer satisfaction, and first-contact resolution in fast-paced environments
• Innovative in reducing onboarding time and ensuring full compliance with industry standards
Profilfoto
