Tech Support Manager - Eskilstuna

We are expanding our organization and are now looking for a Tech Support Manager for Sweden, Denmark and Finland. You will have a central and important role in further developing dormakaba’s support and competence delivery in the Nordic region.

With us, you become part of our global team. We create a winning culture built on our behavior-based values, which focus on developing the organization, developing together, and developing ourselves. By making things easy for our customers and by being courageous and success-oriented, we continue to develop both our organization and our business.

Job description

As Tech Support Manager, you will lead a team of 10 employees across three countries and ensure that we provide the market’s best support to both internal and external customers.

You will work closely with technology, processes and people, becoming a key player in our Scandinavian collaboration. You will also be an important partner to the Tech Support Manager in Norway. Together, you support the business and contribute to dormakaba being the preferred supplier of security solutions.

The role is based at our office in Eskilstuna, and you are expected to be on site at least 2–3 days per week while also maintaining a strong presence with the teams in Denmark and Finland. You will report to the Head of Installation, Service and Technical Support, who is based in Norway.

Your main responsibilities in the role will be to

Lead, motivate and develop the Tech Support team
Ensure high competence, availability and efficiency in all three countries
Drive process, system and procedure improvements
Contribute to the development of digital services and training materials
Collaborate with other departments to strengthen customer focus and delivery quality
Work strategically to develop the region’s support services
Create structures and ways of working for effective Nordic cooperation
Handle and support incoming technical support cases

Anette Langseth, Head of Installation, Service & Tech Support, Region Scanbalt.

"dormakaba is an exciting company with high-quality products, and we work with many interesting projects.

You’ll work with many great and highly skilled colleagues and most importantly, you’ll have the opportunity to challenge yourself and continually learn something new. You’ll also be able to influence how we work and have a direct impact on our customer results.

We have an inclusive working environment, and I believe that it is our employees who create the results, and that the best ideas come from the teams."

Your profile

We are looking for someone with experience from a leadership role within technical support, and who has a strong understanding of how a shared service function operates for both internal and external customers. You are experienced in structuring teams and driving efficiency and improvement initiatives. You are confident working with budgets, analysis and reporting, and you are fluent in English and Swedish, both spoken and written. We believe you thrive in an environment where you can combine technical expertise with customer contact, process development and daily team leadership.

As a person, you take initiative and have strong execution capability paired with clear leadership. You work independently while also creating security and direction for your team by building structure, planning ahead and maintaining focus on goals. You are positive, communicative and naturally build strong relationships. Your strategic mindset allows you to see the bigger picture, while still being able to step in operationally when needed.

Contact and application

In this recruitment we are working with recruitment consultants Maria Ahlén, 0708-490288, and Malou Magnusson, 0707-588745, at Intenso Teknikrekrytering.

Send your application through the application button. Please napply asap as applications are processed continuously.

We welcome your application!

About dormakaba

dormakaba is a global leader in security and access solutions with more than 150 years of experience creating safe, smooth and sustainable environments where people move. Our solutions are used daily in everything from schools, hospitals and airports to hotels, arenas and workplaces around the world. We are over 16,000 employees globally and offer an inclusive work environment focusing on development, collaboration and innovation.

Scanbalt, with approximately 200 employees, is based across five countries: Denmark, Norway, Sweden, Finland and Estonia. Each country has its own main language, but English is our corporate language. Read more at www.dormakaba-scanbalt.com

dormakaba Sverige AB

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